Refund policy

Return & Refund Policy

Because our products are made to order, we do not accept returns or exchanges for buyer's remorse or incorrect size selection. Please review our size guides carefully before placing your order.

Damaged or Defective Items If your item arrives damaged, defective, or with a printing error, we'll make it right. Contact us within 30 days of delivery at sales@favoritesubstitute.com with a photo of the issue and your order number, and we'll send a free replacement or issue a full refund — your choice.

Wrong Item Received If you received the wrong item, contact us within 30 days of delivery and we'll ship the correct item at no charge.

Lost Packages If your order is marked delivered but you haven't received it, please contact us within 7 days so we can investigate with the carrier and find a resolution.

Cancellations Orders can be cancelled within 24 hours of purchase. After that, production has typically begun and we're unable to cancel.

Refund Processing Approved refunds are processed within 5–10 business days and returned to your original payment method.

For any questions, contact us at sales@favoritesubstitute.com.